For airport and train station pickups, we offer to all ExecFirm clients a complimentary wait time of 60 minutes. We understand that there may be issues beyond your control that could lead to unexpected delays. By providing your flight or train details upon booking, we are able to track your arrival time and will adjust your pickup time accordingly. If there is a major change or delay we will contact you to work out an alternative solution.
For airport pickups, your ExecFirm driver will be waiting for you at the Airport Arrivals hall with a personalised name sign. For airport pickups where this is not possible, the driver will call and also send an SMS once you have arrived.
Cancellation is free of charge if there is more than 24 hours left before the agreed pickup time. If there is 24 hours or less before the agreed pickup time, the total price must be paid. For hourly bookings, cancellation is free of charge if there are more than 24 hours left before the agreed pickup time. If there are 24 hours or less before the agreed pickup time, the total price must be paid. For any query in regards to cancellation please call or email [email protected]
The price of a journey is determined by the distance or duration, depending on whether a one-way or return journey is booked. Additional factors that influence the price are the pickup time, the meet and greet (available at most airports), and how far in advance the ride was booked. We regularly review our prices to ensure we remain competitive.
You can make your request when you book your journey, by writing in the “Notes” section. This will make sure your driver is aware of your request ahead of time. Our drivers want to make your experience a comfortable one and will do everything they can to accommodate your needs.
We want to accommodate all travelers to the best of our ability. Whether you have limited mobility, hearing impairment, vision impairment, a service animal, or require extra assistance from our drivers, we will do everything we can to meet your needs and make your trip as pleasant as possible. The range of services we can offer varies depending on local regulations and the characteristics of the vehicle.